by george | Feb 6, 2020 | Empowering Restaurants
Al igual que tu closet en casa, tu refrigerador pudo haber estado organizado en algún momento, pero probablemente se ha vuelto a desorganizar, sobrecargado e incluso algunos productos al borde de estar dañados después de varios días o semanas sin haber sido rotado...
by george | Oct 12, 2019 | Empowering Restaurants
I tell you I just finished giving a lecture to more than 100 independent restaurant owners in Orlando, Florida, the interesting thing about this, it was not so much the number of people who attended, though it was a record, It wasn't the most important thing! What...
by george | Jun 21, 2016 | Empowering Restaurants
Let’s face it, in the restaurant industry, mistakes are going to happen. How you deal and learn from these mistakes and mishaps separates good restaurant owners from the bad. We all need to constantly remind ourselves that the past is the past. Putting our focus and...
by george | Jan 18, 2016 | Empowering Restaurants
On multiple occasions I’ve heard colleagues and restaurant operators praise service personnel who have “it”. “it” is difficult to define, but “it” makes customers happy. One facet of “it” is what they refer to as...
by george | Jan 15, 2016 | Empowering Restaurants
As a customer, we all know what tends to happen to our mood when after being seated we wait and wait to be recognized by someone. A good rule of thumb, is for your guests to be greeted within 60 seconds after being seated. Any longer than a minute and the potential...
by george | Dec 26, 2015 | Empowering Restaurants
Leadership in a restaurant is the ability to make things happen by encouraging and channeling the contributions of others, taking a stand on addressing important issues, and acting as a catalyst for change and continuous improvement. In the past, leadership was...
